Checklist

  1. Are you a client of the solicitor, a beneficiary entitled under an estate the solicitor is administering, or do you have authority to make a complaint on behalf of a client/beneficiary?
  2. Have you lodged an in-house complaint within 6 months of conclusion of the business, or knowledge of the issue of complaint?
  3. If not, have you requested an extension or exemption request?
  4. Have you allowed 28 days for the solicitor to respond to the in-house complaint?
  5. Have you received a response to the in-house complaint?
  6. Do you have a copy of the in-house complaint and the solicitor’s response?
  7. Are you complaining to us within 3 months of the conclusion of the in-house complaint process?
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Complaints Checklist

Before submitting your complaint, please complete the checklist below

1. Have you written directly to your solicitor or sent them a completed in-house complaint form to make them aware of your complaint?:
Further information on time limits can be found on our website and in our complaints booklet
2. Have you complained in writing to your solicitor within 6 months of your business concluding or within 6 months of discovering the difficulty?:
Further information on time limits can be found on our website and in our complaints booklet
3. Are you lodging your complaint form with the Solicitors Complaints Committee within three months of the in-house complaint procedures being concluded, or within four months of lodging your in-house complaint and no response was received from the solicitor?:
4. Have you enclosed a copy of your letter of complaint or in-house complaint form to the solicitor as well as a copy of the solicitor's response and terms of business letter?:

Note: If you have answered NO to any of the above questions, then the Solicitors Complaints Committee may not be able to investigate your complaint.