Your complaint

Please provide us with:

• A fully completed, signed and dated complaint form,
• A copy of your in-house complaint to the solicitor,
• A copy of any response received from the solicitor,
• A copy of any additional documents you think we would find relevant to your complaint.

Please note that for estate matters, the solicitor’s obligation to communicate is with the executor or personal representative, not necessarily the beneficiaries.

If you are a beneficiary and would like to complain, the first point of contact is the executor of the will, or next of kin acting as the personal representative of the estate.

If you are unable to resolve the issue you have with the solicitor’s professional service, we may accept a service complaint and you should provide us with:

• A fully complete, signed and dated complaint form,
• A copy of your in-house complaint to the solicitor,
• A copy of any response received from the solicitor,
• A copy of the Will or Grant of Representation.

If you are making a complaint on behalf of or are assisting someone else with their complaint, we will require a form of authority before communicating with you.

If you are making a complaint on behalf of a deceased, we will require a copy of the Death Certificate and Will, or a copy of the Grant of Representation.

If you are making a complaint on behalf of someone who does not have capacity to raise a complaint themselves, we will require a copy of a registered Enduring Power of Attorney, or Controllership Order.